Terms of service

These terms are between AtelierSuite ("we", "us") and the tailoring house that opens an account ("the house", "you"). By opening a house, or by continuing to use it after we publish a new version, you accept them.

The house is responsible for every person it gives access to, including staff, cutters and apprentices.

AtelierSuite keeps client files, measurements, specifications, photographs, commissions, appointments, cloth and trimmings stock, production work, invoices, accounting records and correspondence. It also provides house and client portals, papers and exports, and assistants that answer questions and draft work for a person to review.

We may add, change or retire features. We will not remove a feature the house depends on without notice inside the software.

The house owns its client data. We hold it on the house's behalf and only use it to run the service, keep it secure, and support you.

We do not sell data, and we do not use a house's client data to train models.

The assistants can answer questions and draft invoices, messages, appointments, measurements, cost estimates, research notes and summaries. They may use speech, read photographs or scanned paper, generate images and consult public websites when Research is deliberately selected. Every proposed action is presented for a person to read and confirm before it is sent, saved or charged.

The house is responsible for what it confirms. We are not liable for loss arising from a draft the house approved without reading it, or from figures the assistant marked as assumed.

The assistant will tell you when a number is inferred rather than recorded. Treat those as a starting point, not a fact. Do not put unnecessary personal or confidential information into a live Research request.

AtelierSuite does not take card payments. Card numbers, expiry dates and security codes are never entered into, stored by or passed through AtelierSuite, and we will not add a card field to this software. A house that takes cards does so on its own card machine and records the payment here.

Where a house takes payment by bank transfer, the transfer is between the client and the house's own bank. AtelierSuite never holds, receives or moves house or client money: the house's bank and any bank service it chooses are the regulated parties, and we act only as software. We are not an authorised payment institution and do not carry on a regulated payment service.

Subscription fees, where they apply, are stated at sign-up and payable in advance. Non-payment may suspend access; it does not delete data.

On a trusted signed-in device, AtelierSuite may keep an encrypted local copy of recently used work and queue deliberate saves while the connection is away. It clears that protected store on sign-out and sends queued changes when the connection returns.

Offline work is not a substitute for the main service or the house's own continuity arrangements. A house must protect and sign out of shared or lost devices, review any conflict shown after reconnection, and must not assume a change is complete until the software confirms it has synchronised.

We aim for 99.5% monthly availability, excluding planned maintenance announced in advance and failures at a third party such as a bank service, a mail provider or a model provider.

Where a third party is unavailable, the affected panel degrades and the rest of the house — client files, commissions, the calendar — keeps working.

Each house's data is fenced from every other house at the database level, not only in the application. Access is tied to a named account, and reads and changes are logged.

You must keep account credentials private, remove staff who leave, and tell us promptly if you suspect an account has been misused.

You may close a house at any time. Before you go you can export your client files, commissions and financial records in a machine-readable form.

On closure we keep the data for 30 days so you can change your mind, then delete it, except where the law requires us to keep something longer.

Nothing here limits liability for death, personal injury, fraud, or anything else that cannot lawfully be limited.

Otherwise our total liability in any 12-month period is limited to the fees paid by the house in that period, and we are not liable for lost profits or lost business.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.